Financial

Deposits

• How do I make a deposit?
• Why was I charged for a failed deposit?
• Why did my deposit fail?
• What deposit methods can I use?
• When will my deposited funds become available?
• Why do you need my ID to make a deposit?
• How can I deposit with NeoSurf

Limits and Fees

• Are there deposit/withdrawal limits?
• Are there deposit/withdrawal fees?

Withdrawals

• How do I request a withdrawal?
• How long does it take to receive my payout?
• What withdrawal methods can I use?
• Can I cancel my withdrawal after requesting it?
• How can I make a withdrawal via Wire Transfer?
• Do I need to enter my card details each time I make a deposit or withdrawal?

General

• What will appear on my credit card statement?
• What currencies do you support?
• What is verified by Visa?
• Can I use another person's credit card to deposit in my account?
• What happens if my information doesn't validate?
• What are my different balances?