What if I lose connectivity in the middle of a game?

In the event that you lose connectivity or time-out during the live game, any bets you have made will remain in play and the game will be completed. If you win, the winnings will be added to your account automatically.

If you are playing Blackjack and lose connectivity or if you time-out before making a decision, the hand will be completed according to Basic Strategy. It's the optimal way of playing Blackjack, based on your hand score and the dealer's up-card. Completing a hand which has lost connectivity or timed out is done in the player's best interest and to serve those back betting on the hand.

For Blackjack play with Gold Tier Games, the system will automatically Hit on 11 and under and Stand on 12 and above. This decision process applies whether it's due to a disconnection or if you took too long to act.